Frequently Asked Questions

Q. How long will my order take to arrive? 

A. For information concerning our shipping times, Please visit our 'Shipping and Handling' page.

Q. How can I track my order?

A. After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information allowing you to easily locate your product directly from our website at any time using our tracking page.

If for any reason your tracking number doesn't work, please contact us and we will assist you.

Q. Can I receive all of my orders in one package at the same time?

A. If you purchase multiple products for our online store, they may arrive different times or in separate packages, because our products are stored and fulfilled at different storage sites. 

Q. Can I change my order? 

A. If your order hasn't been sent yet, please contact us and will change your order. Orders that have already been dispatched CANNOT be changed.

Q. Can I cancel my order?

A. If your order hasn't been sent yet, please contact us and will cancel your order. Orders that have already been dispatched CANNOT be cancelled.